RAMP—Repair And Maintenance Program
Let Komatsu Equipment be
your Maintenance Group
• Repairs and maintenance at a fixed cost
• No minimum charges—payment is based
on actual hours of operation
• Repairs before failure
• Coverage exceeds any available warranty
What is a RAMP?
A RAMP is Komatsu Equipment’s solution to eliminate unknown maintenance and repair
expenses for your machines. It provides a fixed hourly cost that can be used to budget
accurately and to plan your operating expenses throughout the contract term.
From hydraulic leaks to engine failures, your machine is repaired with no additional cost. The RAMP includes fluids, parts, labor, travel time, and mileage for covered items.
What’s included in a RAMP?
A RAMP covers Preventive Maintenance at Komatsu’s recommended intervals.
• Lubricants, disposal, filters, seals, labor, and travel are included.
• Fluid sampling and analysis are included. KOWA
(Komatsu Oil and Wear Analysis) provides
levels of particulates
and various metals, critical information to identify
potential problems
before they become critical.
The RAMP covers repairs, rebuilds, and replacement for all covered items. Covered items
include, but are not limited to:
• Powertrain – engine, transmission, torque converter, finals,
differentials, brakes, coolers,
pumps, and drive lines.
• Hydraulics – pumps, motors, coolers, hoses, pipes, valves,
swing boxes, and cylinders.
• Electrical Systems – harnesses, wiring, controllers, relays,
monitoring panels, and
alternators.
• Structural – cab, main frame, loader frame, engine frame,
swing bearing, trunnions,
boom, stick, linkage, and castings.
• Other – V-belts, air conditioning, heater, and controls.
A RAMP does not cover wear items, and items that are damaged by the customer or “acts of God.” Typical wear items include tires, GET (e.g., buckets, rippers, blades), undercarriage, pins and bushings. Items that are physically damaged, such as glass, mirrors, rims, and handrails are not covered. The customer is responsible for daily lubrication, maintenance, and air and fuel filter changes necessary between the scheduled service intervals.
How is service scheduled?
Each machine covered under a RAMP agreement is equipped with a KOMTRAX unit,
Komatsu’s GPS monitoring system. With KOMTRAX, Komatsu Equipment can track the
machine’s location, hours and performance to determine when service is required and can
identify any abnormalities so that problems can be addressed quickly. This information is
available on the Internet for easy access.
On most machines, KOMTRAX data also includes peak temperatures, error codes, cautions, fuel consumption, and other equipment indicators. If it is not standard equipment on the machine, the cost of the KOMTRAX unit is included in the RAMP agreement, and the system remains with the machine at the end of the contract.
How are you billed?
The RAMP agreement is billed monthly at an hourly rate, based upon actual machine usage.
If the machine is not operating, there is no charge. The monthly usage is derived from the
KOMTRAX system, which has been installed on the machine. The hourly rate will be subject
to an annual escalation factor, based on the US Department of Labor PPI index for
construction or mining equipment.
What are the term options?
A typical agreement is for 8,000 hours, but a RAMP contract can be created for any term
length. The RAMP agreement can be cancelled at any time. In case of an early cancellation,
the difference in the balance is reconciled.